Cloud CRM provides many extensibility and customization features to enable your CRM solution to meet the needs of your business. In cases where you need new functionality to be added, the vtiger team provides customization services to meet the need.

Cloud CRM – Basic Features

Sales Force Automation Customer Support & Service Marketing Automation
Lead Management Trouble Tickets Campaign Management
Account & Contact Management
Knowledge Base Mass Mailing
Opportunity Management Customer Self Service E-mail Templates
Sales Quotes Online Knowledge Base Mail Merge Templates
Inventory Management Activity Management Productivity Add-ons
Products Catalog To Dos, Meetings & Calls Email Client
Price Books Recurring Events Customer Portal
Vendor Management Shared Calendar RSS Feeds
Purchase Orders Activity History
Sales Orders E-mail Notifications
Invoices Notes
Reports & Dashboards Product Customization Security Management
Key Metrics Custom Fields User Management
Customizable Reports Pick Lists Profiles
20 Pre-built Reports Custom List Views Roles
20 Pre-built Dashboards Drag & Drop Modules Groups
Report Folders Currency customization Organization-level Access Control

Integrated CRM Solution

Integrated CRM Solution
SYS IT CRM is one of the most most feature-rich, lowest total cost of ownership, contract-free CRM’s available on the market today

Inventory Management

Inventory Management
Transcend the limits of traditional CRM with inventory management. Track stock, associate inventory with invoices and much more

Support Automation

Support Automation
SYS IT CRM offers comprehensive support features including ticket management, knowledge management, and a customer self-service portal

Lead Management

Lead ManagementFrom fully customizable lead reports to capturing Leads directly from websites, vtiger CRM offers sales teams a full range of lead management functions


Campaign & Email Marketing

Campaign & Email Marketing
Create e-mail campaigns and track, manage, and optimize organization-wide marketing efforts from SYS IT CRM.

Mobile Compatible CRM

Mobile Compatible CRM
Access your CRM from the of your Smartphone/ Tablet . Fully integrated SYS IT CRM Is compatible with all latest Smart Phones.